Contact
Contact Information
Thank you for visiting Empire Club GmbH.
If you have general questions, inquiries, or need information regarding your purchase, you can reach us through the following contact methods.
1. General Contact via Email
For general questions about products, navigation, or information about our shop:
2. Support and Case Handling for Orders
For matters regarding:
- Order status
- Delivery
- Delays
- Returns
- Refunds
- Disputes
- Product issues
Please use exclusively our official platform:
🔗 https://disputecenterhub.com/p/empire-club
This is the only channel for:
- Formal requests
- Uploading documents or evidence
- Tracking the status of your case
Email inquiries are not considered an official start of a case process.
3. Business Address
Empire Club GmbH
Leipziger Platz 12
10117 Berlin
Germany
(This address is not a physical customer service location.)
4. Service Hours
- Weekdays: 09:00 – 18:00
- Saturday: 10:00 – 16:00
- Sunday: Closed