Privacy Policy

This Privacy Policy explains how Empire Club GmbH collects, processes, and protects personal data in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller

Empire Club GmbH
Leipziger Platz 12
10117 Berlin
Germany
Email: support@empireclubks.com
Represented by: Lukas Reinhardt (Managing Director)

2. Hosting and Shop Operation (Shopify)

Our online shop is operated and hosted by Shopify International Limited.

Shopify processes personal data necessary for operating the shop, handling orders, processing payments, and ensuring security.

More information:

https://www.shopify.com/legal/privacy

3. Automatically Collected Data

When visiting our website, the following data may be processed automatically:

IP address
Browser and device type
Visited pages
Time spent on pages
Technical identifiers, cookies
Interaction data

This data is used for technical provision, security, and optimization of our services.

4. Cookies and Consent (Cookie Banner)

We use the standard cookie banner of the Impact Theme, which informs users about essential, statistical, and marketing cookies and obtains consent.

You can adjust your cookie settings at any time via the banner.

5. Analytics and Tracking Tools

To optimize our services, we use the following tools:

Google Analytics – processes anonymized statistics on user behavior
Google Tag Manager – manages tracking tags and scripts
Meta Pixel (Facebook/Instagram) – tracks conversions and interactions for advertising
TikTok Pixel – optimizes TikTok advertising campaigns
Microsoft Clarity – provides heatmaps and anonymized usage analytics

These tools may use cookies or device identifiers if you have given consent.

6. Payment Processing (Shopify Payments)

Payments in our shop are processed exclusively via Shopify Payments.

This includes:

PayPal
Apple Pay
Google Pay

Shopify independently collects and stores payment data.

We do not have access to full credit card information.

More information:

https://www.shopify.com/legal/privacy

7. Shipping, Logistics and Tracking

We use 17Track for shipment tracking.

This may involve processing data such as order numbers and tracking codes.

https://www.17track.net/en/privacy

8. Transactional Emails (Resend)

We use Resend to send order confirmations, shipping updates, and other transactional emails.

Resend processes only necessary personal data such as:

Name
Email address
Basic order information

https://resend.com/legal/privacy-policy

9. Contact

If you contact us via email, your data will be used solely to process your request and document the communication.

10. Dispute Resolution and Complaint Platform

For handling complaints, disputes, and formal inquiries, we use our dedicated platform:

🔗 https://disputecenterhub.com/p/empire-club

Through this portal, customers can:

Submit complaints
Upload documents or evidence
Track processing status
Request clarifications regarding orders or payments
Report disputes related to delivery or billing

All submitted data is processed solely for handling the respective case.

11. Data Subject Rights (GDPR)

You have the following rights:

Right of access
Right to rectification
Right to erasure
Right to restriction of processing
Right to data portability
Right to object
Right to withdraw consent

To exercise these rights, please contact:

📧 support@empireclubks.com

12. Data Retention

We store personal data only as long as necessary for:

Compliance with legal obligations
Order processing
Accounting and tax requirements
Assertion or defense of legal claims

13. Data Security

We implement technical and organizational measures to protect personal data against loss, misuse, or unauthorized access.

14. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy when necessary.

The current version is always available on our website.