Legal Notice (Imprint)

Information according to § 5 TMG

Empire Club GmbH
Leipziger Platz 12
10117 Berlin
Germany

Represented by

Lukas Reinhardt (Managing Director)

Contact

Email: support@empireclubks.com
(No phone number provided)

Commercial Register Entry

Registered in the commercial register.
Register court: Berlin Charlottenburg Local Court
Registration number: HRB 982473 B

Responsible for Content according to § 55 para. 2 RStV

Lukas Reinhardt
Leipziger Platz 12
10117 Berlin
Germany

Dispute Resolution and Complaint Procedure

To ensure transparency and efficient communication with our customers, we use our own independent platform for handling complaints, formal inquiries, and disputes related to orders, payments, deliveries, or general dissatisfaction.

All official requests must be submitted exclusively through our designated portal:

🔗 https://disputecenterhub.com/p/empire-club

Through this platform, customers can:

• Submit formal complaints
• Track the processing status
• Upload evidence or documents
• Request additional clarification regarding their order
• Register disputes related to billing or delivery

Each case is reviewed individually by our team. All responses and decisions are communicated directly through the system, ensuring structured communication, traceability, and complete documentation.

Participation in Consumer Dispute Resolution

Empire Club GmbH is neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.

All complaints are handled exclusively through the platform mentioned above.